Terms and conditions
1. Ownership of the online store (www.excellencyduo.com)
Frabatex Lda., Company responsible for website www.eoy.pt , from now hereinafter referred to as “EOY”, headquartered at Rua 28 de Setembro, n.º 20, 1º Esq., 2625-159 Póvoa de Santa Iria, NIPC nº PT 515701920, registered at the Commercial Registry of Lisbon, is the legitimate owner of the official website of the EOY brand and whose domain can be found at www.excellencyduo.com .
2. Contacts and Custo 1. Ownership of the online store (www.excellencyduo.com)
Frabatex Lda., Company responsible for website www.excellencyduo.com , from now hereinafter referred to as “Excellencyduo”, headquartered at Rua 28 de Setembro, n.º 20, 1º Esq., 2625-159 Póvoa de Santa Iria, NIPC nº PT 515701920, registered at the Commercial Registry of Lisbon, is the legitimate owner of the official website of the Excellencyduo brand and whose domain can be found at www.excellencyduo.com .
2. Contacts and Customer Support
For additional information, you can contact “Excellencyduo” via email excellencyduo@gmail.com or using the contact form available in the online store.
3. Object and scope
3.1. These General Terms and Conditions of Sale exclusively regulate the purchase and sale made in the online store www.excellencyduo.com between “Customer” as a buyer and “Excellencyduo” as a seller, and apply to all visitors to the website < a href=”https://www.excellencyduo.com” title=”Excellencyduo”> www.excellencyduo.com , as well as any commercial transaction carried out through this online store </ em > virtual.
3.2. Browsing the website, as well as purchasing any product at www.excellencyduo.com , implies acceptance of the present general conditions of use and contracting.
3.3. Frabatex Lda. markets all products of the “Excellencyduo” brand and will be the entity responsible for selling on the website www.excellencyduo.com of the articles of that brand.
3.4. “Customer” or “User (a)” or “Buyer (a)” means any person who acts / buys for the purpose of personal use, therefore, without any desire to resell the items you buy at the online store www.excellencyduo.com unless expressly authorized, registered by email or letter registered by the representatives of “Excellencyduo”.
3.5. “Excellencyduo” reserves the right to change these conditions of use and contracting, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, and any changes will always be published on the website www.excellencyduo.com.
3.6. “Excellencyduo” reserves the right not to process any order received from users who are not in accordance with the general conditions of sale of “Seller” (“Excellencyduo”).
4. Information about the contents of the online “Excellencyduo”
store
4.1. The reproduction, transfer, distribution or storage of the contents of the online store www.excellencyduo.com without prior written authorization, it is prohibited for any purpose other than strictly professional use.
4.2. It is strictly prohibited to insert links from our website for commercial purposes or without prior authorization from “Excellencyduo”, as well as the use of the domain www.excellencyduo.com for abusive purposes, without prior authorization, Frabatex Lda.
4.3. In the event of finding, on other websites, links that allow you to access www.excellencyduo.com or references to the online store www.Excellencyduolisbon. com we inform you that “Excellencyduo” has no responsibility for the links or pages, nor for the content contained therein.
4.4. We are strongly committed to ensuring that the information presented at www.excellencyduo.com exempt from typographical errors and whenever these occur, we will proceed as soon as possible to correct them.
4.5. All contractual information is written in Portuguese, as well as information on articles, communications by e-mail and formalization of the sale, with the exception of expressions very specific to the business universe.
5. Commercial Policy
5.1. In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.
5.2. The photographs presented on the website are purely illustrative, so we recommend that you take a long time to consult the product details for better information about the respective characteristics of the items you want to purchase.
5.3. Product prices and specifications are subject to change without notice. Despite the extreme attention of “Excellencyduo” to keep all the information up to date, some products may contain an incorrect price, so we will check the prices whenever we proceed with the processing of orders. If the price is higher, we will inform the “Customer” by email and await your decision to accept the new proposal or cancel the order.
5.4. The product catalog of the online store www.excellencyduo.com is exclusive to the brand itself. All promotional campaigns have limited stock and are exclusive to the online shop www.excellencyduo.com .
5.5. The validation of the purchase order or order determines that the “Buyer” is aware of and accepts the website General Terms and Conditions of Sale.
5.6. All data recorded by “Excellencyduo” is evidence of the set of transactions carried out between the “Seller” and (the) “Client”, being “Excellencyduo” responsible for filing the electronic document in the contract is formalized.
6. Obligations of Customers and Users
6.1. Any visitor to the website www.excellencyduo.com undertakes to comply with and respect these general conditions, namely observing the following obligations:
– It is forbidden to introduce, store or disseminate through the website www.excellencyduo.com defamatory, obscene, injurious, xenophobic content and / or any other nature that violates the general principles of law and public order;
– Save, and do not disclose, your password to enter the website in order to prevent third parties from accessing your account and personal data;
– Do not use false identities;
– Provide your personal data and correct addresses so that “Excellencyduo” can process orders properly;
6.2. The “Client is the only one responsible for the veracity of the personal data communicated to “Excellencyduo” and undertakes to insert and immediately inform any change through his Registration Account at www.excellencyduo.com .
6.3. “Excellencyduo” disclaims any responsibility for any delay or impossibility of processing the order resulting from error or insufficiency of the data communicated by the “Customer, namely at the time of delivery.
7. Ordering online
7.1. To place an order at www.excellencyduo.com it is necessary that (a) “User(a)” has a valid and frequently used email account that registers as an “Excellencyduo” Client by filling in the form available online. Once registered, just insert in the virtual shopping basket all the products you want to purchase, following all the steps of the purchase for it to be successfully processed.
7.2. Placing an order at www.excellencyduo.com is very easy:
– Browse the pages of the online store and find the products you want to purchase;
– Add your favorite products to the Shopping Cart using the “buy” button;
– Then fill in your personal details in a very simple form (pay close attention to filling in the address);
– Then, select the payment method;
– Review your order;
– Proceed to payment confirming the order;
– Finally, you will receive an order confirmation via email;
At the end of the purchase process, your order is confirmed and you only have to wait for the days foreseen for sending the parts by post.
7.3. As soon as you finish your purchase, you will receive an automatic email confirming the transaction, except for technical problems. We suggest that you print it out or download this copy for future reference. If the data is not correct, you can immediately request its change, or even, the cancellation of the purchase made.
7.4. In the event of non-confirmation of payment or non-compliance with these General Conditions and Terms of Sale, “Excellencyduo” reserves the right not to accept your order, or to cancel it in full or partially, even after automatic confirmation.
8. Product availability and order confirmation / cancellation
8.1. “Excellencyduo” only processes an order placed by a customer after confirmation of the respective payment, so “Excellencyduo” cannot guarantee the availability of the items until the beginning of said processing.
8.2. The order is sent by a contracted carrier to the delivery service.
8.3. “Excellencyduo” only dispatches orders on weekdays. Thus, to estimate the delivery time of orders, weekends and public holidays are not counted. Any delay in the shipment of items, in view of the estimated dates shown, does not confer the right to compensation.
8.4. The satisfaction of all orders placed on the website is subject to product availability. “Excellencyduo” tries to ensure that all items offered for sale on the website are in stock. However, “Excellencyduo” reserves the right not to accept any orders or cancel orders already confirmed and paid, for products that no longer have stock. In case of product unavailability and / or out of stock, “Excellencyduo” will immediately inform (o) “Customer of the partial or total cancellation of your order.
9. Order confirmation or cancellation
9.1. “Excellencyduo” may not validate an order that does not have a sufficient guarantee of good collection, when the order is incomplete or incorrect, or when the products ordered are no longer available. In any of the referred cases, “Excellencyduo” will inform via e-mail the “Customer that the sales contract was not concluded and that“ Excellencyduo ”did not proceed with the sale, specifying the reasons for this.
9.2. If the products ordered at www.excellencyduo.com are no longer available at the time of your last access to the website, despite having obtained an order confirmation, or when “Excellencyduo” receives your order, the “Seller” will immediately inform the “User (a) ”About their unavailability, never exceeding the 30-day period after receiving the order.
9.3. If an order has been placed, and the respective payment has been made, for products that have become unavailable in the meantime, “Excellencyduo” will refund (refund) the money paid for the unavailable items.
9.4. “Excellencyduo” reserves the right to refuse any order, regardless of the reason and is exempt from liability for any damages or costs, as well as reserves the right to cancel any purchase even if it has already been accepted or confirmed by “Excellencyduo”, namely in the following situations: The information contained in the invoice is not correct or verifiable; The order is signaled by the Security Systems of the website as an incorrect, irregular order, or an order susceptible to fraud; When this possibility exists and the option is chosen, the payment transfer was not received within 1 business day following the acceptance of your order; When it is not possible to deliver the order to the address provided by (the) “User (a)”; If it considers that “Buyer (a)” did not have the capacity to perform that act. If it appears that there was an error in the presentation of the price of the product (s); If the order is assumed to come from a reseller.
10. Payment Conditions and Security Guarantees
10.1. The available payment methods will be presented at www.excellencyduo.com . We do not accept any payment method other than those mentioned.
10.2. You can pay for your products using your usual credit and debit cards, payment by ATM or MBway.
10.3. For payments using a credit or debit card, all details (such as the card number, expiration date or security code) will be sent via the encrypted protocol to the company providing the remote electronic payment services, without third parties having access to the information transmitted. This information will not be used by “Excellencyduo”, except to carry out the necessary operations for purchase or refund (refund), in the case of return in accordance with the exercise of the right of return, or for reporting fraud cases to the police.
10.4. If the “Customer chooses to pay by MULTIBANCO, we will only start processing the order after we have received the payment. Therefore, in this payment method, we advise you to go to Caixa Multibanco as soon as possible or other secure online means that allow you to make payment by ATM, so that you receive your order as soon as possible. Once 5 calendar days have passed after placing the order, and if we have not received any payment, the order will be canceled.
10.5. The purchase price of the products and the shipping costs, as indicated on the order form, will be charged to the current account when the purchased products are actually shipped.
10.6. We emphasize that you should not attempt to make payment by any other means not specified in www.Excellencyduolisbon. with . If you try, Frabatex Lda. Cannot be held responsible for the loss of payment, or any other damages that may result.
11. Security of the online www.excellencyduo.com e of all transactions
11.1. The online store www.excellencyduo.com uses the latest and most robust security technologies available for encryption platforms. All payment information you provide will be encrypted, from the initial moment of your transaction, until the moment the order is processed, and will not be saved on any public server.
11.2. Although we use highly evolved encryption software, any payment transmitted over the Internet, or via e-mail, runs some risks, particularly when the “User” does not take the necessary steps. due precautions and does not assume the proper conduct of responsibility.
11.3. “Excellencyduo” cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, namely damage resulting from failures or delays in the delivery of electronic communications, interception or manipulation of communications by third parties or by computer programs used for virus communications or transmissions.
12. Ownership of commercialized products
“Excellencyduo” owns the company’s products until it has received full payment for all those products.
13. Prices
13.1. The prices of products displayed on the website www.excellencyduo.com already include Value Added Tax (VAT).
13.2. The total price specified in the checkout of the purchase includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please transfer only the exact amount specified in the order confirmation and make individual transfers per order.
13.3. Shipping charges are calculated per order, the exact price of the shipping fee will depend on the country where your order will be delivered. The shipping amount is specified at the end of the purchase.
13.4. Prices are all broken down in Euros and any change in the country of delivery of the order may have an influence on prices, due to transport costs.
14. Quality and Guarantee
14.1. “Excellencyduo” will only market at www.excellencyduo.com very high-quality articles quality and will never sell second-hand products, defective or of inferior quality to the standards existing in the market. The products sold at www.excellencyduo.com are of Excellencyduo’s own exclusive design.
14.2. The products offered for sale at www.excellencyduo.com may not match exactly to the actual article with regard to the displayed image and colors, especially due to the internet browser and monitor used.
14.3. In case the customer wants to exchange an item of a certain size for another, “Excellencyduolisbon” reserves the right not to exchange it.
15. Shipping of Products and Deliveries
15.1. The products ordered from the online store www.excellencyduo.com will be shipped and delivered on weekdays, Monday through Friday.
15.2. We can only guarantee the good delivery of an order if the shipping address of the products is well indicated by the “User (a)”, and that address is located in a house or in an office located in one of the countries mentioned in the list of countries available for shipping.
15.3. A delivery is considered effected or a product is considered delivered with the signature of the delivery receipt at the agreed address.
16. Cost of Shipping and Delivery Times
16.1. Shipping costs associated with your order will be invoiced per order, that is, if you order more than one item, you will only pay the shipping costs once. However, “Excellencyduo” reserves the right to split delivery of the order, for example, if part of the order is delayed or unavailable. In case we proceed with the division of the order, the customer will be notified, by email, of our intention. For this purpose, the email address provided by the customer at the time of purchase will be used.
16.2. Deliveries are scheduled for mainland Portugal, Madeira and Azores Archipelago and Spain.
16.3. At the time of delivery, the “Buyer” must inspect the packaging and the products shipped in order to ascertain any damage. If it finds that the products are damaged, the customer must not accept delivery of the order, which must be returned immediately.
16.4. The order is considered accepted if, after receiving the order, the “Buyer” does not return the order within the next 15 days.
17. Delivery times for orders
17.1. After your order has been registered, the respective payment has been confirmed and all parts of your order are available, “Excellencyduo” proceeds with the shipment observing the deadlines indicated in each order. Anyway, it has as an indicative reference, which may vary considering the number of orders on the “Excellencyduo” website, the following delivery times: In mainland Portugal and Spain, within a maximum period of 9 working days. In the Archipelago of Madeira and the Azores, between 5 and 12 working days. For other countries in Europe and outside Europe it depends on the destination.
17.2. Frabatex Lda. will not be responsible for non-compliance, or delays in the fulfillment, of any shipping obligation that is due to a force majeure event, that is, to an event, act or omission, beyond their reasonable control.
18. Order cancellation
18.1. Failure to pay the order within 24 hours following the date on which it was definitively placed implies automatic cancellation of the same.
18.2. The Customer may cancel his order at any time until it is shipped, with the right to a refund of all amounts paid. Upon receipt of the order by the Customer, the Customer may exercise his right of free resolution under the terms legally provided for and indicated below, namely, in Decree-Law No. 24/2014, of 14 February.
19. Right of free withdrawal
The consumer has the right to freely terminate this contract within 14 calendar days, without the need to indicate any reason.
The period for exercising the right of free withdrawal expires 14 days from the day following the day on which you purchase or a third party appointed by you, other than the carrier, acquires physical possession of the goods.
In order to exercise your right of free resolution, you must contact Frabatex, Lda, by e-mail or by mail to Rua 28 de Setembro, no. 20, 1.º Esq., 2625-159 Póvoa de Santa Iria, its decision to terminate this contract by means of an unambiguous statement.
For the period of free resolution to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent before the end of the period of resolution.
20. Effects of free resolution
In the event of termination of this contract, you will be reimbursed for all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive normal shipping method offered by us) ), without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to terminate this contract. We make these refunds using the same payment method you used for the initial transaction, unless expressly agreed otherwise by you; in any case, it does not incur any costs as a result of such reimbursement.
We may withhold the refund until we have received the returned goods, or until you provide proof of shipment, whichever comes first.
The customer must return the goods without undue delay and at the latest 14 days from the day he informs us of the free termination of the contract. It is considered that the deadline is respected if the goods are returned before the end of the 14-day period.
The customer must bear the direct costs of returning the goods.
It is only responsible for the depreciation of assets resulting from manipulation that exceeds what is necessary to verify the nature, characteristics and functioning of the assets.
21. Returns
21.1. The return of orders is accepted under the right of free withdrawal and must be made by sending to the address of “Excellencyduo”, the items in perfect condition that you intend to return, in the original packaging, unused , not washed, still with the interior and exterior labels, without arrangements and with the respective purchase receipt.
21.2. After receiving all the products ordered, or only part of them, at our facilities, we will proceed with their treatment within an average period of one week. In case the return is confirmed, the amount will be returned to you through the same payment method. Refunds are only made to the account / card that gave rise to the purchase.
Conditions applicable to Promotional Codes (discounts)
22.1. When used according to the established rules, a promotion code enables the user to enjoy a promotion / discount related to the purchase of a specific product or for a set of products, during the indicated period / associated with the promotional code / promotional campaign.
22.2. With the exception of public promotional codes and generally disseminated on the Excellencyduo website, promotional codes are personal and non-transferable and can only be used in online purchases made at www.excellencyduo.com . The sale, exchange or donation of a promotional code is not permitted. The customer with the promotional code cannot upload or make available a promotional code on any web or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.
22.3. The use of a promotional code is subject to only one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.
22.4. Promotional codes cannot be exchanged for cash and will not be reissued or refunded.
22.5. Without prejudice to any other rights, “Excellencyduo” reserves the right to immediately invalidate the promotional code issued if it suspects that a promotional code is being used in violation of the above mentioned assumptions .
23. Validity of promotions or commercial campaigns
23.1. The promotional offers or commercial campaigns published on www.excellencyduo.com are valid only for the moment they are displayed on www.excellencyduo.com and in accordance with the established conditions, unless that it be communicated in the www.excellencyduo.com information to the contrary.
23.2. In the event of a return or exchange of items purchased under commercial campaigns or promotions, you will be credited or delivered only the amount you actually spent on the purchase of the part you intend to return or exchange.
24. Responsibility
24.1. Frabatex Lda. will only be responsible for the damages suffered by the “Buyer (a)” in the event that such damages result from violations attributable to the contractual obligations “Excellencyduo” before (“) Customer, or in the event that the liability results from the applicable legal right.
24.2. If “Buyer” has suffered damage related to website activity, “Excellencyduo ”’s liability will be limited to: damage to“ Excellencyduo ”products, reasonable costs and verifiable expenses incurred by (the) “Buyer” due to the violation by “Excellencyduo” of these General Conditions and Terms of Sale.
24.3. “Excellencyduo” cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. “Excellencyduo” cannot be held responsible for the damages suffered by the “Buyer (a)” as a result of improper use of our products.
24.4. “Excellencyduo” is not responsible for damages that are the result of incorrect information on the website.
24.5. All products sold by “Excellencyduo” are in compliance with Portuguese and Community legislation.
24.6. “Excellencyduo” declines any responsibility in case of violation of the legislation of the country where the order is delivered. The Customer is responsible for checking with the local authorities the conditions for importing or using the products he intends to order.
25. Intellectual and Industrial Property
25.1. All works, illustrations, works and images reproduced or represented in “Excellencyduo” are strictly reserved under the terms of copyright as well as intellectual property rights, for the whole world. Accordingly and under the terms of the Intellectual Property Code, the use of information for professional purposes is only authorized, subject to contrary provisions including more restrictive provisions contained in that code.
25.2. Any reproduction or total or partial representation of “Excellencyduo”, in whole or in part, of the elements included in it is strictly prohibited, except for those resulting from sharing by the tools associated with each product by digital media of the products available in “Excellencyduo”.
25.3. The corporate names, brands and distinctive signs reproduced in “Excellencyduo” are protected under the terms of the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the owner of the trademark “Excellencyduo”.
25.4. If the “User” wishes to use information or materials from www.excellencyduo.com requires prior written authorization from “Excellencyduo”.
26. Applicable law
26.1. These General Terms and Conditions of Sale and all emerging disputes related to these general conditions, including their validity, the use of www.excellencyduo.com or any purchase must be governed by Portuguese law.
26.2. If the Client is outside Mainland Portugal, Excellencyduo informs that any judicial process must be referred to the Portuguese Courts.
26.3. In the event of a dispute regarding the interpretation or execution of these General Terms and Conditions of Sale, “Excellencyduo” and “Buyer” undertake to endeavor to obtain a friendly solution, which is fair and appropriate, within a maximum period of 60 (sixty) days from the receipt of the communication addressed for this purpose by any of the parties involved.
26.4. In the absence of an amicable solution, under the terms of the previous number, and in case of non-compliance with these General Conditions and Terms of Sale, both PARTIES establish the competent Civil Court of Lisbon , with express waiver of any other.
27. Alternative dispute resolution
27.2 http://ec.europa.eu/consumers/odr/.
27.2. You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of 8 September, on the Consumer Portal, through the www.consumidor.pt.
27.3. Under the terms of the applicable legislation and when there is a relationship and consumption, the client may resort to the competent competent authorities for alternative dispute resolution.
Alteration of the General Conditions and Terms of Sale of the online store
“Excellencyduo” has the right to change these General Conditions and Terms of Sale at any time. The “Buyer” is subject to the principles and terms in force on the date of his order, unless the law or competent authority imposes any changes to them.
These General Conditions of Contract and Use were updated on January 28, 2020.mer Support
For additional information, you can contact “EOY” via email geral@eoy.pt or using the contact form available in the online store.
3. Object and scope
3.1. These General Terms and Conditions of Sale exclusively regulate the purchase and sale made in the online store www.eoy.pt between “Customer” as a buyer and “EOY” as a seller, and apply to all visitors to the website < a href=”https://www.eoy.pt” title=”EOY”> www.eoy.pt , as well as any commercial transaction carried out through this online store </ em > virtual.
3.2. Browsing the website, as well as purchasing any product at www.eoy.pt , implies acceptance of the present general conditions of use and contracting.
3.3. Frabatex Lda. markets all products of the “EOY” brand and will be the entity responsible for selling on the website www.eoy.pt of the articles of that brand.
3.4. “Customer” or “User (a)” or “Buyer (a)” means any person who acts / buys for the purpose of personal use, therefore, without any desire to resell the items you buy at the online store www.eoy.pt unless expressly authorized, registered by email or letter registered by the representatives of “EOY”.
3.5. “EOY” reserves the right to change these conditions of use and contracting, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, and any changes will always be published on the website www.eoy.pt.
3.6. “EOY” reserves the right not to process any order received from users who are not in accordance with the general conditions of sale of “Seller” (“EOY”).
4. Information about the contents of the online “EOY”
store
4.1. The reproduction, transfer, distribution or storage of the contents of the online store www.eoy.pt without prior written authorization, it is prohibited for any purpose other than strictly professional use.
4.2. It is strictly prohibited to insert links from our website for commercial purposes or without prior authorization from “EOY”, as well as the use of the domain www.eoy.pt for abusive purposes, without prior authorization, Frabatex Lda.
4.3. In the event of finding, on other websites, links that allow you to access www.eoy.pt or references to the online store www.EOYlisbon. com we inform you that “EOY” has no responsibility for the links or pages, nor for the content contained therein.
4.4. We are strongly committed to ensuring that the information presented at www.eoy.pt exempt from typographical errors and whenever these occur, we will proceed as soon as possible to correct them.
4.5. All contractual information is written in Portuguese, as well as information on articles, communications by e-mail and formalization of the sale, with the exception of expressions very specific to the business universe.
5. Commercial Policy
5.1. In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.
5.2. The photographs presented on the website are purely illustrative, so we recommend that you take a long time to consult the product details for better information about the respective characteristics of the items you want to purchase.
5.3. Product prices and specifications are subject to change without notice. Despite the extreme attention of “EOY” to keep all the information up to date, some products may contain an incorrect price, so we will check the prices whenever we proceed with the processing of orders. If the price is higher, we will inform the “Customer” by email and await your decision to accept the new proposal or cancel the order.
5.4. The product catalog of the online store www.eoy.pt is exclusive to the brand itself. All promotional campaigns have limited stock and are exclusive to the online shop www.eoy.pt .
5.5. The validation of the purchase order or order determines that the “Buyer” is aware of and accepts the website General Terms and Conditions of Sale.
5.6. All data recorded by “EOY” is evidence of the set of transactions carried out between the “Seller” and (the) “Client”, being “EOY” responsible for filing the electronic document in the contract is formalized.
6. Obligations of Customers and Users
6.1. Any visitor to the website www.eoy.pt undertakes to comply with and respect these general conditions, namely observing the following obligations:
– It is forbidden to introduce, store or disseminate through the website www.eoy.pt defamatory, obscene, injurious, xenophobic content and / or any other nature that violates the general principles of law and public order;
– Save, and do not disclose, your password to enter the website in order to prevent third parties from accessing your account and personal data;
– Do not use false identities;
– Provide your personal data and correct addresses so that “EOY” can process orders properly;
6.2. The “Client is the only one responsible for the veracity of the personal data communicated to “EOY” and undertakes to insert and immediately inform any change through his Registration Account at www.eoy.pt .
6.3. “EOY” disclaims any responsibility for any delay or impossibility of processing the order resulting from error or insufficiency of the data communicated by the “Customer, namely at the time of delivery.
7. Ordering online
7.1. To place an order at www.eoy.pt it is necessary that (a) “User(a)” has a valid and frequently used email account that registers as an “EOY” Client by filling in the form available online. Once registered, just insert in the virtual shopping basket all the products you want to purchase, following all the steps of the purchase for it to be successfully processed.
7.2. Placing an order at www.eoy.pt is very easy:
– Browse the pages of the online store and find the products you want to purchase;
– Add your favorite products to the Shopping Cart using the “buy” button;
– Then fill in your personal details in a very simple form (pay close attention to filling in the address);
– Then, select the payment method;
– Review your order;
– Proceed to payment confirming the order;
– Finally, you will receive an order confirmation via email;
At the end of the purchase process, your order is confirmed and you only have to wait for the days foreseen for sending the parts by post.
7.3. As soon as you finish your purchase, you will receive an automatic email confirming the transaction, except for technical problems. We suggest that you print it out or download this copy for future reference. If the data is not correct, you can immediately request its change, or even, the cancellation of the purchase made.
7.4. In the event of non-confirmation of payment or non-compliance with these General Conditions and Terms of Sale, “EOY” reserves the right not to accept your order, or to cancel it in full or partially, even after automatic confirmation.
8. Product availability and order confirmation / cancellation
8.1. “EOY” only processes an order placed by a customer after confirmation of the respective payment, so “EOY” cannot guarantee the availability of the items until the beginning of said processing.
8.2. The order is sent by a contracted carrier to the delivery service.
8.3. “EOY” only dispatches orders on weekdays. Thus, to estimate the delivery time of orders, weekends and public holidays are not counted. Any delay in the shipment of items, in view of the estimated dates shown, does not confer the right to compensation.
8.4. The satisfaction of all orders placed on the website is subject to product availability. “EOY” tries to ensure that all items offered for sale on the website are in stock. However, “EOY” reserves the right not to accept any orders or cancel orders already confirmed and paid, for products that no longer have stock. In case of product unavailability and / or out of stock, “EOY” will immediately inform (o) “Customer of the partial or total cancellation of your order.
9. Order confirmation or cancellation
9.1. “EOY” may not validate an order that does not have a sufficient guarantee of good collection, when the order is incomplete or incorrect, or when the products ordered are no longer available. In any of the referred cases, “EOY” will inform via e-mail the “Customer that the sales contract was not concluded and that“ EOY ”did not proceed with the sale, specifying the reasons for this.
9.2. If the products ordered at www.eoy.pt are no longer available at the time of your last access to the website, despite having obtained an order confirmation, or when “EOY” receives your order, the “Seller” will immediately inform the “User (a) ”About their unavailability, never exceeding the 30-day period after receiving the order.
9.3. If an order has been placed, and the respective payment has been made, for products that have become unavailable in the meantime, “EOY” will refund (refund) the money paid for the unavailable items.
9.4. “EOY” reserves the right to refuse any order, regardless of the reason and is exempt from liability for any damages or costs, as well as reserves the right to cancel any purchase even if it has already been accepted or confirmed by “EOY”, namely in the following situations: The information contained in the invoice is not correct or verifiable; The order is signaled by the Security Systems of the website as an incorrect, irregular order, or an order susceptible to fraud; When this possibility exists and the option is chosen, the payment transfer was not received within 1 business day following the acceptance of your order; When it is not possible to deliver the order to the address provided by (the) “User (a)”; If it considers that “Buyer (a)” did not have the capacity to perform that act. If it appears that there was an error in the presentation of the price of the product (s); If the order is assumed to come from a reseller.
10. Payment Conditions and Security Guarantees
10.1. The available payment methods will be presented at www.eoy.pt . We do not accept any payment method other than those mentioned.
10.2. You can pay for your products using your usual credit and debit cards, payment by ATM or MBway.
10.3. For payments using a credit or debit card, all details (such as the card number, expiration date or security code) will be sent via the encrypted protocol to the company providing the remote electronic payment services, without third parties having access to the information transmitted. This information will not be used by “EOY”, except to carry out the necessary operations for purchase or refund (refund), in the case of return in accordance with the exercise of the right of return, or for reporting fraud cases to the police.
10.4. If the “Customer chooses to pay by MULTIBANCO, we will only start processing the order after we have received the payment. Therefore, in this payment method, we advise you to go to Caixa Multibanco as soon as possible or other secure online means that allow you to make payment by ATM, so that you receive your order as soon as possible. Once 5 calendar days have passed after placing the order, and if we have not received any payment, the order will be canceled.
10.5. The purchase price of the products and the shipping costs, as indicated on the order form, will be charged to the current account when the purchased products are actually shipped.
10.6. We emphasize that you should not attempt to make payment by any other means not specified in www.EOYlisbon. with . If you try, Frabatex Lda. Cannot be held responsible for the loss of payment, or any other damages that may result.
11. Security of the online www.eoy.pt e of all transactions
11.1. The online store www.eoy.pt uses the latest and most robust security technologies available for encryption platforms. All payment information you provide will be encrypted, from the initial moment of your transaction, until the moment the order is processed, and will not be saved on any public server.
11.2. Although we use highly evolved encryption software, any payment transmitted over the Internet, or via e-mail, runs some risks, particularly when the “User” does not take the necessary steps. due precautions and does not assume the proper conduct of responsibility.
11.3. “EOY” cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, namely damage resulting from failures or delays in the delivery of electronic communications, interception or manipulation of communications by third parties or by computer programs used for virus communications or transmissions.
12. Ownership of commercialized products
“EOY” owns the company’s products until it has received full payment for all those products.
13. Prices
13.1. The prices of products displayed on the website www.eoy.pt already include Value Added Tax (VAT).
13.2. The total price specified in the checkout of the purchase includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please transfer only the exact amount specified in the order confirmation and make individual transfers per order.
13.3. Shipping charges are calculated per order, the exact price of the shipping fee will depend on the country where your order will be delivered. The shipping amount is specified at the end of the purchase.
13.4. Prices are all broken down in Euros and any change in the country of delivery of the order may have an influence on prices, due to transport costs.
14. Quality and Guarantee
14.1. “EOY” will only market at www.eoy.pt very high-quality articles quality and will never sell second-hand products, defective or of inferior quality to the standards existing in the market. The products sold at www.eoy.pt are of EOY’s own exclusive design.
14.2. The products offered for sale at www.eoy.pt may not match exactly to the actual article with regard to the displayed image and colors, especially due to the internet browser and monitor used.
14.3. In case the customer wants to exchange an item of a certain size for another, “EOYlisbon” reserves the right not to exchange it.
15. Shipping of Products and Deliveries
15.1. The products ordered from the online store www.eoy.pt will be shipped and delivered on weekdays, Monday through Friday.
15.2. We can only guarantee the good delivery of an order if the shipping address of the products is well indicated by the “User (a)”, and that address is located in a house or in an office located in one of the countries mentioned in the list of countries available for shipping.
15.3. A delivery is considered effected or a product is considered delivered with the signature of the delivery receipt at the agreed address.
16. Cost of Shipping and Delivery Times
16.1. Shipping costs associated with your order will be invoiced per order, that is, if you order more than one item, you will only pay the shipping costs once. However, “EOY” reserves the right to split delivery of the order, for example, if part of the order is delayed or unavailable. In case we proceed with the division of the order, the customer will be notified, by email, of our intention. For this purpose, the email address provided by the customer at the time of purchase will be used.
16.2. Deliveries are scheduled for mainland Portugal, Madeira and Azores Archipelago and Spain.
16.3. At the time of delivery, the “Buyer” must inspect the packaging and the products shipped in order to ascertain any damage. If it finds that the products are damaged, the customer must not accept delivery of the order, which must be returned immediately.
16.4. The order is considered accepted if, after receiving the order, the “Buyer” does not return the order within the next 15 days.
17. Delivery times for orders
17.1. After your order has been registered, the respective payment has been confirmed and all parts of your order are available, “EOY” proceeds with the shipment observing the deadlines indicated in each order. Anyway, it has as an indicative reference, which may vary considering the number of orders on the “EOY” website, the following delivery times: In mainland Portugal and Spain, within a maximum period of 9 working days. In the Archipelago of Madeira and the Azores, between 5 and 12 working days. For other countries in Europe and outside Europe it depends on the destination.
17.2. Frabatex Lda. will not be responsible for non-compliance, or delays in the fulfillment, of any shipping obligation that is due to a force majeure event, that is, to an event, act or omission, beyond their reasonable control.
18. Order cancellation
18.1. Failure to pay the order within 24 hours following the date on which it was definitively placed implies automatic cancellation of the same.
18.2. The Customer may cancel his order at any time until it is shipped, with the right to a refund of all amounts paid. Upon receipt of the order by the Customer, the Customer may exercise his right of free resolution under the terms legally provided for and indicated below, namely, in Decree-Law No. 24/2014, of 14 February.
19. Right of free withdrawal
The consumer has the right to freely terminate this contract within 14 calendar days, without the need to indicate any reason.
The period for exercising the right of free withdrawal expires 14 days from the day following the day on which you purchase or a third party appointed by you, other than the carrier, acquires physical possession of the goods.
In order to exercise your right of free resolution, you must contact Frabatex, Lda, by e-mail or by mail to Rua 28 de Setembro, no. 20, 1.º Esq., 2625-159 Póvoa de Santa Iria, its decision to terminate this contract by means of an unambiguous statement.
For the period of free resolution to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent before the end of the period of resolution.
20. Effects of free resolution
In the event of termination of this contract, you will be reimbursed for all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive normal shipping method offered by us) ), without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to terminate this contract. We make these refunds using the same payment method you used for the initial transaction, unless expressly agreed otherwise by you; in any case, it does not incur any costs as a result of such reimbursement.
We may withhold the refund until we have received the returned goods, or until you provide proof of shipment, whichever comes first.
The customer must return the goods without undue delay and at the latest 14 days from the day he informs us of the free termination of the contract. It is considered that the deadline is respected if the goods are returned before the end of the 14-day period.
The customer must bear the direct costs of returning the goods.
It is only responsible for the depreciation of assets resulting from manipulation that exceeds what is necessary to verify the nature, characteristics and functioning of the assets.
21. Returns
21.1. The return of orders is accepted under the right of free withdrawal and must be made by sending to the address of “EOY”, the items in perfect condition that you intend to return, in the original packaging, unused , not washed, still with the interior and exterior labels, without arrangements and with the respective purchase receipt.
21.2. After receiving all the products ordered, or only part of them, at our facilities, we will proceed with their treatment within an average period of one week. In case the return is confirmed, the amount will be returned to you through the same payment method. Refunds are only made to the account / card that gave rise to the purchase.
Conditions applicable to Promotional Codes (discounts)
22.1. When used according to the established rules, a promotion code enables the user to enjoy a promotion / discount related to the purchase of a specific product or for a set of products, during the indicated period / associated with the promotional code / promotional campaign.
22.2. With the exception of public promotional codes and generally disseminated on the EOY website, promotional codes are personal and non-transferable and can only be used in online purchases made at www.eoy.pt . The sale, exchange or donation of a promotional code is not permitted. The customer with the promotional code cannot upload or make available a promotional code on any web or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.
22.3. The use of a promotional code is subject to only one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.
22.4. Promotional codes cannot be exchanged for cash and will not be reissued or refunded.
22.5. Without prejudice to any other rights, “EOY” reserves the right to immediately invalidate the promotional code issued if it suspects that a promotional code is being used in violation of the above mentioned assumptions .
23. Validity of promotions or commercial campaigns
23.1. The promotional offers or commercial campaigns published on www.eoy.pt are valid only for the moment they are displayed on www.eoy.pt and in accordance with the established conditions, unless that it be communicated in the www.eoy.pt information to the contrary.
23.2. In the event of a return or exchange of items purchased under commercial campaigns or promotions, you will be credited or delivered only the amount you actually spent on the purchase of the part you intend to return or exchange.
24. Responsibility
24.1. Frabatex Lda. will only be responsible for the damages suffered by the “Buyer (a)” in the event that such damages result from violations attributable to the contractual obligations “EOY” before (“) Customer, or in the event that the liability results from the applicable legal right.
24.2. If “Buyer” has suffered damage related to website activity, “EOY ”’s liability will be limited to: damage to“ EOY ”products, reasonable costs and verifiable expenses incurred by (the) “Buyer” due to the violation by “EOY” of these General Conditions and Terms of Sale.
24.3. “EOY” cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. “EOY” cannot be held responsible for the damages suffered by the “Buyer (a)” as a result of improper use of our products.
24.4. “EOY” is not responsible for damages that are the result of incorrect information on the website.
24.5. All products sold by “EOY” are in compliance with Portuguese and Community legislation.
24.6. “EOY” declines any responsibility in case of violation of the legislation of the country where the order is delivered. The Customer is responsible for checking with the local authorities the conditions for importing or using the products he intends to order.
25. Intellectual and Industrial Property
25.1. All works, illustrations, works and images reproduced or represented in “EOY” are strictly reserved under the terms of copyright as well as intellectual property rights, for the whole world. Accordingly and under the terms of the Intellectual Property Code, the use of information for professional purposes is only authorized, subject to contrary provisions including more restrictive provisions contained in that code.
25.2. Any reproduction or total or partial representation of “EOY”, in whole or in part, of the elements included in it is strictly prohibited, except for those resulting from sharing by the tools associated with each product by digital media of the products available in “EOY”.
25.3. The corporate names, brands and distinctive signs reproduced in “EOY” are protected under the terms of the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the owner of the trademark “EOY”.
25.4. If the “User” wishes to use information or materials from www.eoy.pt requires prior written authorization from “EOY”.
26. Applicable law
26.1. These General Terms and Conditions of Sale and all emerging disputes related to these general conditions, including their validity, the use of www.eoy.pt or any purchase must be governed by Portuguese law.
26.2. If the Client is outside Mainland Portugal, EOY informs that any judicial process must be referred to the Portuguese Courts.
26.3. In the event of a dispute regarding the interpretation or execution of these General Terms and Conditions of Sale, “EOY” and “Buyer” undertake to endeavor to obtain a friendly solution, which is fair and appropriate, within a maximum period of 60 (sixty) days from the receipt of the communication addressed for this purpose by any of the parties involved.
26.4. In the absence of an amicable solution, under the terms of the previous number, and in case of non-compliance with these General Conditions and Terms of Sale, both PARTIES establish the competent Civil Court of Lisbon , with express waiver of any other.
27. Alternative dispute resolution
27.2 http://ec.europa.eu/consumers/odr/.
27.2. You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of 8 September, on the Consumer Portal, through the www.consumidor.pt.
27.3. Under the terms of the applicable legislation and when there is a relationship and consumption, the client may resort to the competent competent authorities for alternative dispute resolution.
Alteration of the General Conditions and Terms of Sale of the online store
“EOY” has the right to change these General Conditions and Terms of Sale at any time. The “Buyer” is subject to the principles and terms in force on the date of his order, unless the law or competent authority imposes any changes to them.
These General Conditions of Contract and Use were updated on January 28, 2020.
